Help & FAQ

How to record, find and share your meetings, and answers about plans, privacy and your account. Can’t find yours? Contact support.

Getting started

What is Spellar?

Spellar records your meetings on your own device — in Chrome, on a Mac or on an iPhone — and turns them into a summary, action items and a searchable transcript. No bot joins the call.

Web · Chrome · Mac · iPhone

Which app should I use?
  • Chrome extension — for calls you join in the browser: Google Meet, Zoom, Teams or Webex in a tab.
  • Mac app — for any call on your Mac, including the Zoom and Teams desktop apps. It records your microphone and the system audio.
  • iPhone app — for meetings in person. It records with the phone's microphone.

One account works on all of them. The downloads are in Settings ▸ Apps.

Web · Chrome · Mac · iPhone

What do I need to run Spellar?
  • Chrome extension: Chrome or another Chromium browser on a computer.
  • Mac app: macOS 15 or later, on Apple silicon or Intel.
  • iPhone and iPad app: iOS 18 or later.

Web · Chrome · Mac · iPhone

Is there a Windows or Android app?

No. On Windows, record in Chrome with the extension. There is no Android app; you can read your notes on spellar.ai in any browser.

Web · Chrome

Mac App Store, website or Setapp — which Mac version should I get?

All three record the same way. The website version updates itself and can read participant names from Zoom, Slack and Teams. The Mac App Store version is billed by Apple and has "Restore Purchases". The Setapp version is included in your Setapp membership.

Mac

How do I sign in?

With Google, with Apple, or with a sign-in link sent to your email. Setapp members use "Continue with Setapp" in the Mac app; on the web, open spellar.ai/login?setapp=true.

Web · Chrome · Mac · iPhone

Can I use one account on all my devices?

Yes — sign in the same way everywhere. If you use Sign in with Apple with "Hide My Email", Apple gives Spellar a different address, which becomes a separate account, so use the same option on every device.

Web · Chrome · Mac · iPhone

Can I switch between dark and light mode?
  • Web: account menu ▸ "Theme: Dark" / "Theme: Light".
  • Mac: Settings ▸ General ▸ "Theme Mode".
  • iPhone: Settings ▸ General ▸ Appearance.

Web · Mac · iPhone

Recording in Chrome

How do I install the Chrome extension?

Click "Add to Chrome" in Settings ▸ Apps or on spellar.ai/download, then pin the Spellar icon to the toolbar. Tabs you already have open don't need a reload — except a Google Meet call you are already in, if you want speaker names.

Chrome

How do I record a Google Meet, Zoom, Teams or Webex call in the browser?

Join the call in a Chrome tab, click the Spellar icon in the toolbar and press "Start Recording". You can also click "Record with Spellar" on the call page, or press ⌘⇧S (Ctrl+Shift+S on Windows).

If you see "Click the Spellar icon in the toolbar — recording will start right away.", click the icon within 2 minutes: Chrome needs that click once per tab.

Chrome

How do I record a desktop app (Zoom or Teams) or another website from Chrome?

On any web page, click the Spellar icon and press "Start Recording". Chrome's share dialog opens:

  • for a desktop app, choose "Entire Screen" and turn on "Share with system audio";
  • for a browser tab, choose "Chrome Tab" with "Share with tab audio" on;

then click "Share". Only the audio is kept. On a Mac, the Mac app records any app without this dialog.

Chrome

Only my voice was recorded, or I see "No audio was shared".

The audio switch in Chrome's share dialog was off. Start again and turn on "Share with system audio" (Entire Screen) or "Share with tab audio" (Chrome Tab). Recording with the Mac app? See The Mac app records me but not the other people.

Chrome

Can I start a recording from spellar.ai?

Yes: "Start recording" in the top bar ▸ "Record a call" opens the extension, which records through Chrome's share dialog. For a call in a browser tab it is better to start from that tab: there is no dialog, and the note gets the meeting's title from your calendar.

Web · Chrome

What is the keyboard shortcut, and how do I change it?

⌘⇧S on Mac, Ctrl+Shift+S on Windows: it starts recording on the current tab, and stops it while recording. Change it at chrome://extensions/shortcuts ▸ "Start or stop the meeting recording". The Spellar card always shows the default key, even after you change it.

Chrome

How do I choose the template, microphone or language before recording?

Click the Spellar icon. In the card, pick the "Note template", the "Microphone" (Spellar runs a quick check — "Say something…") and the language at the bottom ("Auto" or one of 45 languages). Your choice applies from the next recording.

Chrome

How do I hide the floating "Record with Spellar" button?

Click the Spellar icon ▸ the gear ("Settings") ▸ turn off "Meeting recording control". You can still record from the card or with the shortcut.

Chrome

How do I stop a recording?

Press "Stop Recording" in the card, hover the floating button and click "◼ Stop", or press the shortcut. A Meet, Teams or Zoom recording in the browser also stops about 6 seconds after you leave the call, and any tab recording stops when you close its tab. A recording made through the share dialog stops with Chrome's "Stop sharing".

Chrome

How do I throw a recording away without saving it?

While recording, press "Delete without saving" in the card, or the trash icon on the floating button, and confirm. The audio and the note are deleted.

Chrome

Is there a time limit in Chrome?

A Chrome recording can last up to 90 minutes. In the last 5 minutes the timer counts down; then you see "Recording stopped — 90 minute limit reached." Start a new recording to continue.

Chrome

What if my internet drops or Chrome crashes during a call?

The audio is saved on your computer first and uploaded as you go. If the connection drops you see "Connection lost — retrying upload…" — keep Chrome open, and the upload finishes when you are back online, also after a restart.

Chrome

It says "Interrupted — click to resume".

Chrome stopped the recorder. Click it, or "Resume recording" in the card, to continue the same recording. A recording made through the share dialog asks you to choose the screen again.

Chrome

Where do I find my note after the call?

When the recording ends, the note opens in a new tab; it is also in My Notes. The summary is usually ready about a minute after the call.

Web · Chrome

The extension asks for the microphone.

The first time, a tab "Enable your microphone" opens: click "Allow microphone" and choose Allow, then start the recording again. If you see "Microphone was blocked", allow the microphone for the Spellar extension in Chrome's site settings and try again.

Chrome

How do I sign in to the extension?

The extension uses your spellar.ai sign-in in the same Chrome profile: sign in on spellar.ai and you are done. If you are signed out, "Sign in with Spellar" in the card takes you to the sign-in page. To switch accounts, sign out and back in on spellar.ai.

Chrome

Why does the extension ask to "read and change all your data on all websites"?

So the Spellar card and recording button can appear on any page you record from, including a desktop app recorded through Chrome's share dialog. On other sites it only draws its own controls. On meeting sites it watches for when you join and leave the call, and on Google Meet it also reads participant and caption data to name speakers.

Chrome

Are the speakers named?

On Google Meet, speakers are named from the call. On Zoom, Teams and Webex in the browser, the transcript separates speakers but doesn't name them. If you see "Speaker names are off for this Meet tab", the tab was open before you installed or updated Spellar — reload it.

Chrome

Chrome says my account "keeps recordings local-only".

Browser recordings are always processed in the cloud to write the transcript and summary. On a local-only account the audio is deleted from Spellar's servers within an hour, and a copy is saved to your Downloads folder. For fully local recording, use the Mac app.

Chrome

Recording on Mac and iPhone

Which permissions does the Mac app need?
  • Microphone ("Transcribe my voice") — required.
  • System Audio Recording ("Transcribe other speakers") — required to hear the other participants, especially with headphones.
  • Calendar and Notifications — optional.
  • Accessibility — website and Setapp versions only, to read participant names in Zoom, Slack huddles and Teams.

See and grant them in Settings ▸ General ▸ "Permissions".

Mac

The Mac app records me but not the other people.

Give Spellar the System Audio Recording permission: Settings ▸ General ▸ "Permissions" ▸ "Enable System Audio", or System Settings ▸ Privacy & Security. Then check that Settings ▸ Recording ▸ "Full Meeting Recording" is on.

Mac

How do I start and stop a recording on Mac?

Click "Start Recording" in the main window, or the Spellar icon in the menu bar ▸ "Start Recording". Stop it from the same place, or with "Stop" in the copilot.

Mac

Why did Spellar start recording by itself? How do I turn that off?

The Mac app can start recording when a calendar event with a call link begins — "Auto-start Recording" is on by default. Turn it off in Settings ▸ Recording ▸ Automation, or in the menu bar ▸ Recording Options ▸ "Automatically Start on Meeting". You can also set a single event to "No recording". No bot ever joins your call.

Mac

How do meeting reminders and detection work?

The Mac app notices a call in Zoom, Teams, Meet, Slack and other apps and suggests recording it ("Meeting Detected"). Turn this off in Settings ▸ Recording ▸ Automation ▸ "Smart Meeting Detection". Reminders for calendar meetings are in Settings ▸ Notifications ▸ "Ongoing events". You can snooze a reminder for 2 hours or for the rest of the day.

Mac

Can the recording stop by itself when the meeting ends?

Yes: Settings ▸ Recording ▸ Automation ▸ "Stop recording when the meeting ends" (off by default). You get a 20-second countdown with "Keep recording".

Mac

What is the copilot, and can I move it?

While you record, the copilot lets you ask AI, take notes and see your meeting prep. Choose where it appears in Settings ▸ General ▸ "Copilot": "Notch" or "Classic window". Hold ⌥ in the menu bar menu for "Start Recording in Stealth Mode" — a recording without the copilot.

Mac

Which transcription engine should I use?

Choose it in Settings ▸ Recording ▸ "Transcription Provider":

  • "On-device — Whisper" (the default) — private, and works offline;
  • "On-device — Apple Speech" — fast, 34 languages, on macOS 26 and iOS 26;
  • server engines — OpenAI Whisper, ElevenLabs Scribe and Mistral Voxtral — use your own API key for that provider (on Setapp, OpenAI and ElevenLabs run on your Setapp AI credits).

Spellar's own transcription and AI need no key with a subscription.

Mac · iPhone

The transcript came back empty.

"On-device transcription returned no text" means the engine heard nothing it could use. Choose another engine in Settings ▸ Recording ▸ "Transcription Provider" and make a short test recording.

Mac · iPhone

Can I import an audio or video file?

Yes, in the Mac app: "Import" in the toolbar, or drop the file on the window. MP3, WAV, AIFF, FLAC, M4A, AAC, OGG, MP4 or MOV, up to 90 minutes and 500 MB. Importing is included with a Spellar subscription. There is no import on the web or on iPhone.

Mac

Where does the Mac app keep recordings?

Settings ▸ Storage: "Save recordings locally" (on by default, in Documents ▸ Spellar Recordings), the folder and file names, "Show Recording Folder", "Clear Local Audio" and "Save to iCloud".

Mac

How do I record on iPhone?

Tap "+" in the middle of the tab bar; recording starts at once. The iPhone records with its microphone, so it is made for meetings in person. Recording continues when you switch apps and shows on the Lock Screen. A phone call can stop it ("Recording Interrupted").

iPhone

How do I rename speakers?

In the Mac app, open the note ▸ "Manage Speakers" ▸ "Rename Speaker", or answer "Who is this?". The website and Setapp versions can also take names straight from Zoom, Slack huddles and Teams ("Names from meeting apps"). The web app shows speaker names but can't change them yet.

Mac · Web

How do I update the Mac app?

Website version: Settings ▸ General ▸ "Check for Updates". The Mac App Store and Setapp versions update through their stores; the menu bar shows "New Version Available" when there is one.

Mac

Notes, summaries and transcripts

How long until my notes are ready?

Usually about a minute after the call ends. You can close the page: Spellar emails you when the note is ready if Settings ▸ Notifications ▸ "A note is ready" is on.

Web · Chrome · Mac · iPhone

How do I make summaries shorter or longer?

On the web: Settings ▸ Notes ▸ "Summary length" — "Only highlights", "Detailed Summary" or "Full Breakdown". On Mac: Settings ▸ Recording ▸ "Summary Length". It applies to new recordings; to change a note you already have, see Can I redo a summary with different settings?

Web · Mac · iPhone

How do I change the language of transcripts and summaries?

On the web: Settings ▸ Notes ▸ "Summary language" ("Same as the meeting" detects it). On Mac: "Transcript & Summary Language". On iPhone: "Translate to". For a single recording, pick the language in the Chrome card before you start; a template can also set its own language.

Web · Chrome · Mac · iPhone

Which languages are supported?

Leave the language on "Same as the meeting" and Spellar detects it, including languages that aren't in the list below. Summaries can be written in 45 languages: Albanian, Armenian, Basque, Belarusian, Bosnian, Breton, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hindi, Hungarian, Icelandic, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malayalam, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Turkish, Ukrainian, Welsh. In the Mac and iPhone apps, the Apple Speech engine supports 34 languages and Mistral 9.

Web · Chrome · Mac · iPhone

Can I redo a summary with different settings?

On the web: open the note ▸ "Reanalyze" and choose the language and length. On Mac: "Redo Notes" — language, length, meeting type, template and AI model. On iPhone: "Regenerate Summary". On the free plan this needs Pro.

Web · Mac · iPhone

What are templates, and how do I make one?

A template tells Spellar how to write the summary: its format and what to focus on. Go to Templates ▸ "New template" and set the name, format, summary context, AI model, language, a folder for its notes, a Slack channel, and "Apply to meetings" (pick meetings from your calendar; repeating ones apply to every future occurrence).

Web · Mac · iPhone

How do I set a default template, or use one for a single meeting?

Default: "Make default" on a template, or Settings ▸ Notes ▸ "Default template". For one meeting: pick it in the Chrome card ("Note template") or the Mac copilot before you record, or link it to the calendar meeting. A template set on the recording wins over a calendar match, which wins over the default. To switch the template of a note you already have, use "Redo Notes" in the Mac app — the web can't do that yet.

Web · Chrome · Mac · iPhone

Can I edit the summary or the transcript?

Not the text itself. You can rename the note, add tags, move it to a folder, and copy or delete single blocks — "Undo" stays for 5 seconds.

Web

How do I copy the transcript or the notes?

In the "Transcript" tab, "Copy" copies it with timestamps. "Share" ▸ "Copy as text" copies the note as Markdown.

Web

How do I work with action items?

The "Actions" tab lists them; tick one to mark it done (it also updates on Home). To send them to a task app, see How do I send action items to Linear, Todoist, Jira, Asana, ClickUp or Google Tasks?

Web

How do I download the audio?

Use "Download" in the note's player on the web, or "Download Audio" in the Mac app — as long as the audio is still kept (see How long is my audio kept?).

Web · Mac

Why is my note locked or blurred?

After the free trial, notes and recaps older than 7 days are locked — not deleted — until you subscribe.

Web · Chrome · Mac · iPhone

My note says "skipped" or has no summary.

The status tells you why: "needs a plan" — upgrade; "needs a key" — add your own AI key in Settings ▸ Connectors (AppSumo); "too short" — recordings under 30 seconds are not transcribed.

Web · Chrome · Mac · iPhone

How do I delete a note?

Open it and click the trash icon ("Delete note"), then confirm. The transcript is deleted with it.

Web · Mac · iPhone

Can I ask questions about one meeting?

Open the note ▸ "Chat". Try "What decisions were made?" or ask your own question; you can pick the AI model.

Web

The speaker names are wrong.

Rename speakers in the Mac app (see How do I rename speakers?). The web app shows the names but can't change them yet.

Mac · Web

Organizing and finding notes

How do I use folders?

Folders ▸ "New folder". To move a note, hover it in My Notes and click the folder icon ("Move to folder"). Deleting a folder keeps its notes in My Notes.

Web

Can new notes go into folders automatically?

Yes. Turn on Settings ▸ Notes ▸ "Auto-sort into folders", then give a folder tags in "Edit folder…" ▸ "Auto-sort by tags". New notes with those tags are filed there; notes you already have stay where they are. A template can also send its notes to a folder.

Web

How do I tag a note?

Under the note title, click "+ Add tag" (up to 15 characters) and press Enter. Remove a tag with ×.

Web

How do I find an old meeting?

Type in the search field at the top of My Notes. To search inside transcripts, ask AI Chat.

Web

Where are my team's notes?

In the sidebar under "Teams" ▸ your team. Team notes are read-only.

Web

Sharing and exporting

Can Spellar email the notes to the people in the meeting?

Automatically: Settings ▸ Recording ▸ "Send notes to participants" — "Off", "Colleagues only" (people on your company email domain; it doesn't work for Gmail-type addresses) or "Everyone on the invite". For one note: "Share" ▸ "Send to participants". Spellar uses the calendar invite, so the meeting needs one.

Web · Chrome · Mac · iPhone

How do I post a note to Slack?

Connect Slack in Settings ▸ Connectors. Then open the note ▸ "Share" ▸ "Post to Slack" and pick a channel or a person. For a private channel, invite @Spellar to it first. In Slack's "Configure" you can set a default channel and get your action items by DM, and a template can post its notes to a channel automatically.

Web · Mac

How do I export a note to Notion, Google Docs, Miro or Confluence?

Open the note ▸ "Export" and pick the app; connect it first in Settings ▸ Connectors. Miro and Confluence need Pro. The Mac app can also export to Craft, Obsidian, Google Drive and a webhook.

Web · Mac · iPhone

Where do Google Docs exports go?

To your Google Drive, in a "Spellar Meetings" folder with one subfolder per meeting. You can't choose another folder or a shared drive.

Web · Mac

How do I send action items to Linear, Todoist, Jira, Asana, ClickUp or Google Tasks?

Connect the app in Settings ▸ Connectors and choose where items go ("Configure": project, team or list). Then use "Export" on the note's "Actions" tab. Jira and Asana need Pro.

Web · Mac · iPhone

Can every meeting be exported automatically?

For Google Docs and Google Tasks, turn on "Export to <your account> automatically" in Settings ▸ Connectors. In the Mac app, every connector has "Auto Export".

Web · Mac

Can I connect Zapier, Make or Trello?

There is no direct Trello or Zapier connector. With Pro, add a webhook in Settings ▸ Connectors ▸ "Webhook" ▸ "Configure" (a URL, an optional secret, and whether to send the audio, transcript and summary) and use it in Zapier or Make.

Web · Mac

Can I email the notes or paste them somewhere?

"Share" ▸ "Send by email" opens your mail app with the summary; "Copy as text" copies Markdown.

Web

Can I share a weekly recap?

Open the recap ▸ "Export" ▸ "Draft email" or "Copy as Markdown". There is no share link for recaps yet.

Web

Calendar and meetings

How do I connect my calendar?

On the Calendar page click "Connect a calendar" ▸ "Google Calendar" or "Outlook Calendar", or use Settings ▸ Connectors. The Mac and iPhone apps can also use Apple Calendar (Settings ▸ Events). You can connect up to 5 Google and Outlook accounts in total.

Web · Chrome · Mac · iPhone

How do I hide a calendar?

Settings ▸ Connectors ▸ your calendar account ▸ switch off "Show <calendar>". Its events disappear from Calendar, Home and meeting prep; the account stays connected.

Web · Mac

Can I join a call from Spellar?

Yes: "Join in <app>" on Home, "Open in <app>" in Calendar, or "Join <meeting>" in the "Start recording" menu.

Web

How do I prepare for a meeting?

Open the event in Calendar: "Earlier with these people" lists past meetings with the same people, and "Prep with AI" opens AI Chat with them. On Mac the copilot has a "Prep" tab, and Slack can send you a brief 10 minutes before a meeting.

Web · Mac

Does Spellar join my calls or record them automatically?

No bot ever joins your calls. The Mac app can start recording by itself when a calendar meeting begins (see Why did Spellar start recording by itself?); the web and the Chrome extension never record on their own.

Web · Chrome · Mac · iPhone

An older event is gone from the calendar.

Calendar events are kept for about a day and a half after they end. Their notes stay in My Notes.

Web

Where does the note's title come from?

For a call recorded in a Chrome tab, from the calendar event with the same meeting link; otherwise from the tab title.

Chrome

AI chat, recaps and AI assistants

How do I ask questions across all my meetings?

Open AI Chat from the sidebar, or with ⌘K. Choose what it reads: "All notes", a folder, "This week", or "+ Add context" (notes, folders, tags or templates). Type @ to add a single note.

Web

Which AI models can I use?

GPT, Gemini, Claude and Perplexity. Pick the model for a question in the chat, or for a template's summaries. In the Mac app, "Redo Notes" also lets you choose the model for one note.

Web · Mac

Can I use my own AI key?

Yes: Settings ▸ Connectors ▸ "AI Models" — OpenAI, Anthropic (Claude), Gemini, Perplexity, ElevenLabs and Mistral. Click "Connect" and paste the key. With a subscription you don't need one for Spellar's own transcription and AI. You need one on AppSumo, on Setapp when your Setapp AI credits run out, and to use OpenAI, ElevenLabs or Mistral as the transcription engine in the Mac or iPhone app (see Which transcription engine should I use?).

Web · Chrome · Mac · iPhone

I have ChatGPT Plus — is that an OpenAI key?

No. ChatGPT Plus is a separate subscription. Spellar needs an API key from the OpenAI Platform; it starts with "sk-".

Web · Chrome · Mac · iPhone

What is the weekly recap?

One document a week, written from all the meetings you recorded. It arrives on Monday morning (from 9:00 your time). Turn it on or off in Settings ▸ Notifications ▸ "Weekly recap" — it is on by default — and read it under Recaps.

Web

How do I connect Claude, ChatGPT, Cursor or Claude Code?

Go to Settings ▸ AI assistants, pick the app and follow the steps: copy the address https://mcp.spellar.ai/mcp, add it in the app and sign in to Spellar. It needs Pro; during the free trial it works for your recent meetings. The full guide is at spellar.ai/docs/mcp.

Web

What can a connected assistant do with my data?

It can read your meetings, transcripts, tasks and calendar. When you connect it, you choose whether it may also mark tasks done, add notes, rename or file meetings, or create share links. It can never delete anything. Remove it any time in Settings ▸ AI assistants ▸ "Connected apps" ▸ "Disconnect".

Web

My assistant can't see my meetings.

Check that you have Pro (during the trial it sees only recent meetings), then disconnect and connect it again — the sign-in request is valid for ten minutes. Search by meaning covers meetings from May 2026 on.

Web

Does Spellar use my meetings to train AI?

No. Your data is processed through the AI providers' APIs, and our agreements with them forbid using it for training.

Web · Chrome · Mac · iPhone

Plans, trial and billing

Is there a free trial?

Yes: 300 minutes of transcription and AI summaries, no card needed, once per person. It ends when you have used the minutes or after 14 days, whichever comes first.

Web · Chrome · Mac · iPhone

How are trial minutes counted?

By the length of each recording, including imported files and on-device recordings. Deleting a recording doesn't give the minutes back.

Web · Chrome · Mac · iPhone

How many minutes do I have left?

At the bottom of the sidebar on spellar.ai, in Settings ▸ Plan and billing, and on the Chrome card's status line.

Web · Chrome

What happens when the trial ends?

New recordings get no transcript, summary or AI until you subscribe, and notes older than 7 days are locked. On the web and in Chrome you can't start a new recording; the Mac and iPhone apps still save the audio.

Web · Chrome · Mac · iPhone

Why didn't I get a free trial?

The trial is once per person. Accounts that have paid before — any plan, including an App Store introductory trial — don't get one. Setapp members get Pro instead.

Web · Chrome · Mac · iPhone

What does Pro include?

Unlimited transcription and summaries, premium AI models (GPT, Claude and Gemini), 30+ integrations including Jira, Asana, Confluence, Miro and webhooks, AI assistants (MCP), and audio kept up to 90 days. See pricing.

Web · Chrome · Mac · iPhone

How much does Pro cost?

See spellar.ai/pricing for current prices. In the App Store, the price depends on your country.

Web · Chrome · Mac · iPhone

How do I upgrade?

Settings ▸ Plan and billing ▸ "Upgrade to Pro" (secure checkout by Stripe), or spellar.ai/pricing. In the Mac and iPhone apps you can subscribe in the app.

Web · Chrome · Mac · iPhone

How do I cancel?
  • Paid on the web: Settings ▸ Plan and billing ▸ "Cancel", answer one question (or skip it), then "Continue to Stripe" and cancel there.
  • App Store: on iPhone, Settings ▸ your name ▸ Subscriptions ▸ Spellar ▸ Cancel Subscription; on Mac, System Settings ▸ your name ▸ Subscriptions.
  • Setapp: the Setapp app ▸ your avatar ▸ Account ▸ Manage subscription.

Deleting the app doesn't cancel. Cancel at least 24 hours before the renewal date.

Web · Chrome · Mac · iPhone

What happens after I cancel?

Pro stays on until the end of the period you paid for, then the account becomes Free. Your notes, folders and templates stay.

Web · Chrome · Mac · iPhone

Can I get a refund?
  • Subscription bought on the website: a full refund within 14 days of your first subscription.
  • Lifetime deal bought on the website: within 7 days.
  • App Store: Apple decides — request it at reportaproblem.apple.com.
  • Setapp and AppSumo: through Setapp or AppSumo.

For a website refund, email support@spellar.ai with your account email, the purchase date and the reason. Renewals and partial periods are not refunded.

Web · Chrome · Mac · iPhone

Where are my invoices? How do I change my card?

Settings ▸ Plan and billing ▸ "Manage on Stripe". App Store purchases: your Apple account. Setapp: your Setapp account. AppSumo: "View on AppSumo".

Web

How does Spellar work with Setapp?

Spellar is included in your Setapp membership. Sign in to the Mac app with "Continue with Setapp"; on the web, open spellar.ai/login?setapp=true. Transcription and AI use your Setapp AI credits; if they run out, add your own AI key. Billing and cancelling happen in your Setapp account.

Mac · Web

How does the AppSumo lifetime deal work?

Activate it from AppSumo ("Get Started" opens spellar.ai/appsumo). It runs on your own AI keys: an OpenAI, Claude, Gemini or Perplexity key for chat and summaries, and an OpenAI, ElevenLabs or Mistral key for transcripts. Add seats by stacking codes. Audio is kept up to 30 days. Refunds go through AppSumo.

Web · Chrome · Mac · iPhone

Is there a plan for teams?

Yes — Spellar Teams adds a shared workspace with team notes and team templates. Owners manage seats and billing in the workspace. See spellar.ai/teams.

Web

Privacy, data and account

How long is my audio kept?

New accounts keep audio for 30 days. On the web you can choose 1, 3, 7, 14 or 30 days on any plan, or 90 days with Pro, in Settings ▸ Data ▸ "Audio recording". In the Mac and iPhone apps it is Settings ▸ Storage ▸ "Cloud Audio Retention". Transcripts and notes stay until you delete them.

Web · Chrome · Mac · iPhone

Can I keep my recordings only on my Mac?

Yes, in the Mac app: Settings ▸ Storage ▸ "Cloud Audio Retention" ▸ "Local Only" — no audio is uploaded — together with an on-device transcription engine. Chrome recordings are always processed in the cloud (see Chrome says my account "keeps recordings local-only").

Mac

Where is my data stored, and who processes it?

On Amazon Web Services and MongoDB Atlas in the United States, with audio in Cloudflare R2. Transcription and AI run through OpenAI, Anthropic, Google, Meta, Perplexity, Mistral and ElevenLabs via their APIs. The full list is in our Privacy Policy.

Web · Chrome · Mac · iPhone

Is my data encrypted?

Yes. Data is encrypted in transit (HTTPS/TLS), and at rest our database (MongoDB Atlas) and our audio storage (Cloudflare R2) encrypt everything they store with AES-256. Recordings are processed on Spellar's servers, so this is not end-to-end encryption.

Web · Chrome · Mac · iPhone

How do I delete my account?
  • Web: Settings ▸ Account ▸ "Delete account", and type your email.
  • Mac: Settings ▸ Account ▸ "Delete Account", and type DELETE MY ACCOUNT.
  • iPhone: Settings ▸ Account ▸ "Delete Account".

First cancel a subscription bought on the website; an active AppSumo licence has to be refunded or transferred first. Deleting the account doesn't cancel an App Store or Setapp subscription.

Web · Chrome · Mac · iPhone

Can I download all my data?

There is no "export everything" button yet. You can download a note's audio and copy its text; for a full copy of your data, contact support.

Web · Chrome · Mac · iPhone

Can I change my email address?

Yes, in the Mac app: Settings ▸ Account ▸ "Change Email". We send a code to your current email to confirm it is you.

Mac

How do I change my name or occupation?

On the web: Settings ▸ Profile ▸ "Name" and "Occupation" — the occupation tells Spellar what to look for in your meetings. On Mac: Settings ▸ Account.

Web · Mac · iPhone

Which emails does Spellar send, and how do I turn them off?

Settings ▸ Notifications: "A note is ready" and "Weekly recap". On Mac, Settings ▸ Notifications controls the app's own alerts.

Web · Mac

How do I sign out?

Web: account menu ▸ "Log out", or Settings ▸ Account ▸ "Sign out" (this device only). Mac: "Logout" at the bottom of Settings. iPhone: Settings ▸ Account ▸ "Sign Out". The Chrome extension follows your spellar.ai sign-in.

Web · Chrome · Mac · iPhone

Troubleshooting and support

A connected app stopped working.

If it says "Lost access", click "Reconnect" in Settings ▸ Connectors. "Last export failed: …" shows the reason from that app.

Web · Mac

Posting to Slack fails.

For a private channel, invite @Spellar to the channel first, then try again.

Web · Mac

My calendar meeting wasn't recorded automatically.

Auto-recording works in the Mac app. Check that "Auto-start Recording" is on, that the event has a call link, and that the menu bar part is running ("Start the Menu Bar at Login"). Auto-start skips a meeting you join more than 7 minutes late, waits while the screen is locked, and pauses while reminders are snoozed.

Mac

Meeting reminders stopped appearing on my Mac.

Reminders have a daily limit, and closing three in a row pauses them for a few hours. Also check Settings ▸ Notifications ▸ "Ongoing events", and that you didn't snooze them.

Mac

It says "Microphone is in use".

Another app, such as an active call, is using the microphone. End that call and try again, and check for a virtual microphone.

Mac · iPhone

How do I contact support?

Use spellar.ai/support — sign in to report a bug or ask a question, and we answer within 24 hours — email support@spellar.ai, or join the Slack community. Include your User ID (Settings ▸ Account ▸ "User ID"). In the Mac app, Settings ▸ General ▸ "Contact Support" attaches diagnostics for us.

Web · Chrome · Mac · iPhone

Can I suggest a feature?

Yes — spellar.ai/support ▸ "Feature request" (no sign-in needed), or Settings ▸ General ▸ "Request a Feature" in the Mac app.

Web · Mac